At the end of this module, participants
will be able to understand the
following:
- Why Professional Communication is Important
- Importance of Effective Communication Skills
- Identifying the Points that Matter in Professional Communication
INTRODUCTION TO PROFESSIONAL COMMUNICATION
18:02
QUIZ for Module 1
Module 2
Lesson objective
At the end of this module, participants will be able to understand the following:
ï‚· Understanding the Core elements of Body Language
ï‚· Good -vs-Bad First Impressions
ï‚· Effectively Communicating the end goal of your message to other in the
Workplace.
ï‚· How to make Verbal &Nonverbal Cues work for you
ACTIVE LISTENING SKILLS
17:17
Quiz for Module 2
Module 3
Lesson objective
At the end of this module, participants will be able to understand the following:
ï‚· Understanding hearing vs listening
ï‚· Asking the Right Questions when it matters
ï‚· Identify the complete message with Active listening skills
ACTIVE LISTENING SKILLS: HEAR WHAT PEOPLE ARE REALLY SAYING
24:13
Quiz for Module 3
Module 4
Lesson objective
At the end of this module, participants will be able to understand the following:
ï‚· Video Calls and Virtual Conference Etiquette
ï‚· Presenting Yourself Professionally Online
ï‚· Relationship Building in a Remote Environment
 Do’s and Don’ts when writing a professional email
MASTERING PROFESSIONAL COMMUNICATION IN A VIRTUAL SPACE
31:40
Quiz for Module 4
Module 5
GETTING TO THE BOTTOM OF DIFFICULT CONVERSATIONS IN THE WORKPLACE
24:11
Quiz for Module 5
Answer Key
8:32
About Course
COURSE LEARNING OUTCOMES:
Upon course completion, participants will be able to:
Understand the sources of workplace conflicts and how to address them
effectively.
Develop active listening and empathy skills for improved communication.
Master strategies for navigating difficult conversations with professionalism.
Learn techniques to turn conflicts into opportunities for collaboration and growth.
Acquire tools for promoting open communication and constructive conflict
resolution.
Enhance leadership skills by modeling collaborative behavior.
What Will You Learn?
This comprehensive course is designed to equip professionals with the essential
skills for effective communication in the workplace. From navigating difficult
conversations to fostering collaboration, participants will gain insights and strategies
to enhance their professional communication and relationship-building abilities.
Audience
This course is ideal for individuals at all levels of an organization who aim to
strengthen their communication skills, navigate workplace conflicts, and foster
collaboration. It is suitable for team members, managers, and leaders seeking to
create a positive and productive work environment.
Ondreia Clarke M.Sc, DrPH(c) has over two decades of experience as a Health Science professional, she held numerous roles encompassing executive leadership, global mentorship , scientific research and public health…