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Talk Like The Pros Mastering The Art Of Professional Communication

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About Course

COURSE LEARNING OUTCOMES:
Upon course completion, participants will be able to:

  • Understand the sources of workplace conflicts and how to address them
    effectively.
  • Develop active listening and empathy skills for improved communication.
  • Master strategies for navigating difficult conversations with professionalism.
  • Learn techniques to turn conflicts into opportunities for collaboration and growth.
  • Acquire tools for promoting open communication and constructive conflict
    resolution.
  • Enhance leadership skills by modeling collaborative behavior.

What Will You Learn?

  • This comprehensive course is designed to equip professionals with the essential
  • skills for effective communication in the workplace. From navigating difficult
  • conversations to fostering collaboration, participants will gain insights and strategies
  • to enhance their professional communication and relationship-building abilities.

Course Content

Module 1
At the end of this module, participants will be able to understand the following: - Why Professional Communication is Important - Importance of Effective Communication Skills - Identifying the Points that Matter in Professional Communication

  • INTRODUCTION TO PROFESSIONAL COMMUNICATION
    18:02
  • QUIZ for Module 1

Module 2
Lesson objective At the end of this module, participants will be able to understand the following:  Understanding the Core elements of Body Language  Good -vs-Bad First Impressions  Effectively Communicating the end goal of your message to other in the Workplace.  How to make Verbal &Nonverbal Cues work for you

Module 3
Lesson objective At the end of this module, participants will be able to understand the following:  Understanding hearing vs listening  Asking the Right Questions when it matters  Identify the complete message with Active listening skills

Module 4
Lesson objective At the end of this module, participants will be able to understand the following:  Video Calls and Virtual Conference Etiquette  Presenting Yourself Professionally Online  Relationship Building in a Remote Environment  Do’s and Don’ts when writing a professional email

Module 5

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Ondreia Thomas
2 years ago
Very Excited to See it Go!
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